Effective Date: 01/09/2026
Last Updated: 01/09/2026
This Refund, Return & Cancellation Policy ("Refund Policy") applies to purchases of products made through https://amritayafarms.com/ (the "Website"), the Amritaya Farms mobile application (the "App"), and other authorised Amritaya Farms online sales channels.
This policy applies specifically to food products, including Amritaya Farms A2 Bilona Desi Cow Ghee.
Since our products are food items that require appropriate hygiene, storage and handling, we generally do not accept returns of opened, used or consumed food products.
Returns are also generally not accepted for reasons such as change of mind, personal taste, preference, accidental ordering, or simply because the customer no longer wants the product.
However, we will consider eligible complaints involving damaged, defective, leaking, tampered, incorrect or expired products, subject to verification.
You may contact us if you receive a product that is:
Each claim will be reviewed individually and may require photographs, videos, order details, batch information or other evidence reasonably necessary for verification.
Customers should report any damaged, leaking, tampered, incorrect or materially defective product within 24 hours of delivery.
Claims reported after this period may be considered at our discretion depending on the nature and circumstances of the complaint.
To request a refund or replacement, contact our customer support team using:
Email: SUPPORT@AMRITAYAFARMS.COM
Phone / WhatsApp: +91 921 146 6969
Please provide the following information:
We may request photographs, videos, batch number, packaging details, delivery information or other reasonable evidence to verify a complaint.
We may also coordinate with our logistics or delivery partner where the issue appears to have occurred during transportation.
Approval of a refund or replacement is subject to verification of the complaint and applicable law.
Where a complaint is approved, we may, at our discretion and subject to product availability, offer a replacement product.
Replacement products will generally be shipped to the original delivery address unless otherwise agreed.
If replacement is not reasonably possible, we may provide an eligible refund.
Where a refund is approved, the refund will generally be processed to the original payment method used for the order, subject to the capabilities and policies of the relevant payment gateway or financial institution.
For Cash on Delivery orders, we may request valid bank account, UPI or other payment details necessary to process the refund.
Once a refund has been initiated by us, the actual time for the amount to reflect in your account may depend on the payment gateway, bank or financial institution.
Approved refunds will generally be initiated within 5–7 business days after approval and completion of any required verification.
The time taken for the refund to appear in your account may vary depending on your bank, card issuer, payment gateway or other financial institution.
Customers may request cancellation before the order has been dispatched.
Cancellation requests can be submitted through the available cancellation functionality in the App/Website or by contacting customer support.
We will make reasonable efforts to process eligible cancellation requests received before dispatch.
Once an order has been dispatched, cancellation may no longer be possible.
If cancellation is requested after dispatch, the order may continue through delivery and may not qualify for cancellation solely because the customer has changed their mind.
We may cancel an order, fully or partially, in circumstances including:
Where an eligible prepaid order is cancelled by us, the applicable amount will be refunded in accordance with the applicable refund process.
Customers are responsible for providing an accurate and complete delivery address, mobile number and other required information.
If an order cannot be delivered because of an incorrect or incomplete address, refusal to accept delivery, repeated delivery failure or other circumstances attributable to the customer, additional shipping or re-dispatch charges may apply where permitted.
If your order contains a wrong product or an item is missing, please contact us within 24 hours of delivery.
After verification, we may provide the missing product, arrange a replacement, or issue an eligible refund, depending on the circumstances.
Minor external packaging marks caused during transportation may not automatically qualify for a refund if the sealed food product remains intact and safe for consumption.
However, if the packaging is materially damaged, the seal is broken, the jar is leaking, or the product appears unsafe or tampered with, please do not consume the product and contact us immediately.
If you believe there is a genuine product quality issue, please contact us with the order number, product details, batch/lot information, photographs and a description of the issue.
We may request additional information or arrange inspection/testing where reasonably necessary to investigate the complaint.
Customers should not discard the product or packaging until the complaint has been reviewed, unless the product presents an immediate safety concern.
Refunds or returns are generally not available merely because:
This provision is subject to any rights that cannot legally be excluded under applicable law.
If an order purchased using a promotional offer or coupon is eligible for a refund, the refund will generally be calculated based on the amount actually paid for the affected product/order, subject to applicable promotional terms.
Where a refund is approved due to an error attributable to Amritaya Farms, such as delivery of a wrong product or an eligible defective product, applicable delivery charges may also be considered for refund.
Shipping charges may not be refundable in cases involving customer-requested cancellation, change of mind, incorrect address or other circumstances attributable to the customer, subject to applicable law.
Refunds will normally be made through the original payment method used for the transaction, where technically possible.
Amritaya Farms will not request sensitive banking credentials, passwords, PINs or OTPs through unofficial channels for processing a refund.
We reserve the right to investigate suspicious, repeated or potentially fraudulent refund or replacement claims.
Where fraud, abuse or intentional misrepresentation is reasonably established, we may restrict access to services, cancel pending orders or take other lawful action.
We may modify this Refund, Return & Cancellation Policy from time to time. The updated policy will be published on the Website and/or App with the revised "Last Updated" date.
For any unresolved complaint relating to refunds, returns, cancellations, products or orders, you may contact:
Entity: AMRITAYA
Brand: AMRITAYA FARMS
Email: INFO@AMRITAYAFARMS.COM
Phone: +91 921 146 6969
Address: NEW DELHI, INDIA
Email: SUPPORT@AMRITAYAFARMS.COM
Phone: +91 921 146 6969
Website: WWW.AMRITAYAFARMS.COM